Real Training is a product and service provided by Real Group (UK) Ltd
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- By becoming a client of Real Group (UK) Ltd you enter into a contract
by which you:
- Confirm that you are willing to participate fully in the
course.
- Agree to pay the relevant fees.
- Confirm that you have or are willing to arrange access to suitable
materials as required by the course.
- Agree to attend the relevant competence assessment procedures if
they are required by the course.
- Agree to take full responsibility for your actions and opinions.
- Agree to abide by these terms and conditions.
- If you are enrolling on a course that involves working with clients
of your own (e.g. children and/or vulnerable adults) you further:
- Confirm that you have legitimate access to children / adults
within an educational establishment and that permission has
been sought and agreed from the head of that establishment
to work with those children / adults for the purpose of practising
the competences in the course.
- Confirm that you will not work with any client, either individually
or in a group, without gaining informed consent from the client or,
in case of children, their parents or legal guardians.
- Confirm that you have been or are willing to be subject to suitable
Criminal Records Bureau check if appropriate and have no undeclared
offences that might put your clients at risk.
- All fees are payments in advance and are non-refundable except as
stated below.
- We reserve the right to refuse clients for any reason.
- Where the course is sold at a distance, in line with Distance Selling
Regulations, you have a 7 day cooling off period from receipt of your
course materials if studying online and a 7 day cooling off period
from the date we receive your booking if studying via an intensive
course. If during this period you decide not to continue you must
inform us in writing, returning all materials to us in their original
condition. Your booking will then be cancelled and your deposit will
be returned to you. You are liable for all postage costs. A full refund
of fees paid will be made within 30 days subject to any deductions
for damaged goods. No refund is payable 7 days after booking or after
you have started a course, whichever is the sooner. Full payment must be received before you attend any assessment event.
- Full payment of fees must normally be made within 30 days of invoice.
Full payment must be received before you start any intensive course.
Places might be limited and will only be confirmed on receipt of your
deposit. Clients can elect to pay by instalments for online courses
in which case the first payment must be made within 30 days. Second
and third payments are due after 60 and 90 days. Clients are liable for any bank charges incurred in payment of fees. The payment schedule
for corporate clients will be stated in the estimate.
- Unless stated otherwise fees levied by professional organisations
for registration are payable by the client.
- The CCET intensive 4 day course normally runs with a minimum of
4. Should a course be cancelled because of shortage of participants
you will be entitled to a full refund of all fees you have paid including
your deposit.
- Any client who is apparently finding it very difficult to meet the
competences of the course will be offered additional tuition. If this
does not resolve any difficulties the client may be required to leave
the course and a refund (excluding expenses incurred) will be offered.
The refund will only be offered if the client has implemented the
advice of Real Group (UK) Ltd in full.
- All online courses must be completed within 2 years of start date.
Intensive courses must be completed within 1 year. Deferment is subject
to agreement in writing by Real Group (UK) Ltd and a discretionary administrative
fee may be levied. Any extension beyond the stated limits is at the
discretion of Real Group (UK) Ltd.
Personal Information
- Clients of Real Group (UK) Ltd must provide accurate and complete postal
address, contact telephone number and e-mail address. We may refuse
or cancel your enrolment if you do not supply these. Your details
will not be used for any purpose other than the efficient and effective
running of Real Group (UK) Ltd.
- The majority of correspondence with and from Real Group (UK) Ltd is conducted
electronically using e-mail and web-based protocols. Your details
will be added automatically to our database. Your details will not
be passed to any third party without your permission, unless requested
by law or a similar authority.
- Real Group (UK) Ltd abides by the Data Protection Act.
Rights and responsibilities of Real Group (UK) Ltd
- Depending on the course purchased Real Group (UK) Ltd agrees to provide
its clients with some or all of the following:
- Relevant course material
- Access to the Campus Online™ platform
- An assessment methodology suitable for the course
- A non-transferable licence to use all relevant materials and web
based services
- We reserve the right to change payment of the enrolment fee prices
without notice. This will not affect those who have already booked
on the course at an agreed rate.
- Real Group (UK) Ltd reserves the right to terminate any enrolment if it
suspects that any part of these terms and conditions have been broken.
Complaints
- If you have a complaint about any products or services provided
by Real Group (UK) Ltd please contact us via the contact form or telephone
01273 35 80 80. One of our managers will contact you within 10 working
days (excepting periods of closure normally Christmas and August).
- The manager will investigate your complaint and aim to provide a
satisfactory way forward within a further 10 working days, subject
to the limits outlined in these terms and conditions.
Liability and contractual obligations
- No other statements in the training materials, on the website or
e-mail correspondence may be taken to imply any contractual obligation
by Real Group (UK) Ltd.
- Any liability will be limited to the payment of the enrolment fee
paid, except in the event of personal injury or death at an event
organised by Real Group (UK) Ltd.
- Information, whether on the web or in any other form, is provided
for the use of clients and others at their own discretion. No liability
will be accepted for the accuracy of any information or the consequences
of its use by clients or others.
- Nothing in this agreement or in any material on the website or any
other correspondence between us shall confer or purport to confer
on any third party any benefit or any right to enforce any terms of
this agreement.
- All client contracts are governed by and construed in accordance
with English law and the parties agree to submit to the exclusive
jurisdiction of the English Courts.
- Real Group (UK) Ltd is a company registered in England, number 6556128. The administration address is Lakesview Enterprise Centre, Thomas Way, Hersden, Canterbury, CT3 4NH.
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